Shipping policy
Shipping Policy
Last Updated: 12/06/2026
Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, order processing may take slightly longer than usual. If there is a significant delay, we will notify you via email.
Shipping Times
Estimated delivery times:
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United States: 5-10 business days
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Canada: 5-12 business days
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United Kingdom: 5-10 business days
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Europe: 5-12 business days
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Australia & New Zealand: 5-12 business days
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Other International Locations: 7-15 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.
Shipping Costs
We offer FREE shipping on all prepaid orders.
Any applicable customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 24-72 hours to appear after the shipment has been dispatched.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately and we will do our best to assist before the order is dispatched.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact our support team. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the product and packaging. We will review the claim and arrange a replacement or refund when applicable.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: contactnightkitty@gmail.com
Store Name: NightKitty
We appreciate your business and thank you for shopping with us.